Which acronym is used for helpful tools in redirecting someone's behavior using verbal persuasion?

The acronym L.E.A.P.S. stands for Listen, Empathize, Ask, Paraphrase, and Summarize. This set of verbal skills is designed to aid officers and professionals in effectively managing and redirecting an individual's behavior through communication.

Listening attentively provides a foundation for understanding the person's perspective, while empathizing builds rapport and trust. Asking questions encourages the individual to express their feelings or concerns more openly. Paraphrasing ensures that the communicator has correctly understood the speaker, which can help clarify any misunderstandings. Summarizing reinforces the main points discussed and can lead to resolution or behavioral change.

The use of this acronym highlights the importance of verbal persuasion and communication strategies in de-escalating situations and positively influencing behavior. It provides a structured approach that can be very effective in various interactions, particularly in law enforcement.