What is one technique used in de-escalation?

Active communication and negotiation are essential techniques used in de-escalation. This approach focuses on establishing rapport and understanding the individual's perspective, which can help to calm a potentially volatile situation. By engaging in active listening and expressing empathy, officers can encourage cooperation and reduce tension.

This technique aims to resolve conflicts peacefully, avoiding escalation to physical confrontations. By employing effective communication strategies, officers can often diffuse emotional situations and find common ground, leading to a more peaceful resolution.